Return and Refund Policy

Last Updated: August 9, 2026

At Nexvori, we want you to shop with confidence. If you receive a product that qualifies for a return, we will work with you to provide an appropriate resolution.

1. Return Eligibility

Eligible products may be returned within 6 days of receiving the order if:

• The product is damaged or defective
• The wrong product was delivered
• The product is materially different from its description
• The product otherwise qualifies for return under the applicable product terms

Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, returned products should generally be unused, in their original condition, and include original packaging, tags, accessories, manuals, and other included items.

2. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, customization, perishability, or other legitimate reasons.

Examples may include:

• Personalized or customized products
• Perishable products
• Certain hygiene or personal-care products after opening
• Products specifically identified as non-returnable on their product page

Any applicable product-specific restriction will be communicated before purchase.

3. How to Request a Return

To request a return, contact:

nexvori.shop@gmail.com

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs or video, where relevant
• Any other information reasonably required to assess the request

For damaged or defective products, please contact us as soon as possible after delivery.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact nexvori.shop@gmail.com.

Depending on the circumstances and product availability, Nexvori may offer:

• Replacement
• Exchange
• Refund
• Another appropriate remedy

All requests will be assessed fairly and in accordance with applicable law.

5. Return Shipping Costs

For returns caused by a defective, damaged, or incorrect product, Nexvori will generally bear the applicable return shipping cost, subject to verification.

For other eligible returns:

[PLEASE CONFIRM: CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING]

Any applicable charge will be communicated before the return is processed.

6. Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, Nexvori will generally process the refund within 2–3 business days.

The time required for the money to appear in your bank account, card, or payment method may depend on the payment provider or bank.

Where applicable, refunds will be made using the original payment method or another legally permissible method.

7. COD Refunds

For eligible COD orders, if a refund is approved, we may request appropriate bank or payment details to process the refund electronically.

We will only request information reasonably necessary to process the refund.

8. Exchanges

Where exchanges are available, the replacement product may be shipped after the return is approved and the original product is received or otherwise verified.

Exchange availability depends on product stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

9. Refused or Undelivered COD Orders

If a customer refuses or repeatedly fails to accept a COD order, the shipment may be returned to the fulfillment partner.

Nexvori may restrict COD availability for future orders where reasonably necessary to prevent repeated delivery losses or misuse.

10. Order Cancellation

Order cancellation may be possible before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

Contact nexvori.shop@gmail.com as soon as possible if you wish to cancel an order.

11. Contact Us

Nexvori
Founder: Aman Dubey
Email: nexvori.shop@gmail.com
Phone: 9511667239
Location: Nagpur, Maharashtra, India